Ian Erik,
I’m sorry to hear about your Macchiato troubles. The guys at Koma should be able to help you. The first step is to re-flash it with the latest software. I’m guessing that will probably fix the issue, but if it doesn’t, let me know. Koma should have a USBtiny (if you don’t already have one) and you can use ZDL Updater Windows software available on our website (https://zeppelindesignlabs.com/product/zdl-updater/).
Good luck.
-Brach