Got it! This sounds like shipping damage. I’ll send you a return postage label and we will repair or replace the unit and get it back to you. We’ll finish up outside the forum; if we discover anything of general interest, I’ll post it here as a follow-up. meantime, email me your shipping address at info”at”zeppelindesignlabs”dot”com.
So sorry for the disappointment. We’ll fix you up good.
–glen