JG,
I’m sorry to hear you are having trouble with your Quaverato.
First of all, are you getting a voltage between 0 and 5v on pins 23 and 24 as you turn the rate and depth pots? If so, the problem is probably that your microcontroller got damaged by static electricity in assembly.
We have seen these microcontrollers get damaged by static electricity in such a way that some of the functions stop working properly. But it is hard to say, in this case, if the static only damaged some of the flash memory or has caused more permanent damage. Re-flashing the device very well may solve the issue, but unless you already have access to a USBtiny then I would suggest on getting a new pre-flashed microcontroller. Use our contact page to email us with your serial number and mention this issue and we’ll get back to you about a microcontroller replacement. But we can’t guarantee that this will solve the issue because we had no quality control over the way this pedal was built…but from my experience this will probably solve the problem.
Once again, sorry for your troubles.
-Brach